CESARI RETURNS POLICY
We want your every purchase to make you feel most stylish than ever, but we understand that not all the fashion enthusiasts are easy to please - so we readily accept returns and exchanges!
If for any reason you're not completely satisfied with your purchase, you can return or exchange your purchase within 7 days of Delivery where reverse pickup facility is provided by us at almost all areas in India.
EXCHANGE/RETURNS ARE APPLICABLE ON EVERY PURCHASE ON WWW.CESARILONDON.COM.
However, Bank Account Refunds are not applicable for FINAL-SALE / CLEARANCE items (Items which are on heavily discounted price during sale period) and also on orders below 1000₹
In that case, we would provide Refund in form of a coupon code which can be used to make any purchase through our website.
Apart from this, every purchase of yours from www.cesarilondon.com is applicable for Bank Account Refund incase you wish to return your order in original condition.
Note- Bank Account refunds can take upto 15-30 days in circumstances where returned shipment gets delayed to reach back our warehouse.
Unused, unwashed and unaltered apparels/products maybe returned for a refund or exchange in original Cesari packaging.
However, under any circumstances we would provide reverse pickup for a single time only. Multiple pickup cases are subject to extra charges/self-pickup/deduction in refundable amount.
In order to ensure a smooth return process, we have partnered with multiple courier companies and most likely, the reverse pick-up facillity is available at your address.
To place a return request, follow the instructions provided in RETURNS MANAGER in footer of our Home page. (WE HAVE GOT ALL MAJOR AREAS COVERED FOR RETURN PICK-UP FACILITY)
Incase of non-availability of reverse pick-up facility in your area/ multiple reverse pickups, after applying for a return in Returns Manager, you will need to self-ship the purchased item in original packing at our operations office address:
Cesari Fashion Pvt. Ltd.
First Floor, Warehouse 610, New Model Colony, Ambala City
Haryana - 134003
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned after more than 7 days of delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the articles are in original condition without any damage and usage, we will process your refund else we will notify you of rejection.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (most likely 7-14 days)
If you have decided to return an item even after getting it exchanged once, as per the policy, we might deduct some amount (minimum Rs 150, maximum Rs 400 depending on the number of items in your order) from your amount that is to be refunded after you successfully self-ship the exchanged order back to our warehouse.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Depending on where you live, the time required for your exchanged product to reach you, may vary.
REFUND POLICY IS SUBJECT TO ANY CHANGES UNDER ANY CIRCUMSTANCES WITHOUT ANY DISCRETE NOTICE AND THE DELAY IN UPDATION ON WEBSITE DOES NOT AFFECT THE IMPLEMENTATION OF CHANGES IN POLICY.